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Not one representative on the same page. Each call to company is a nightmare over and over.

The supervisors are lazy and cant solve issues no better than the service rep. Lamont Young a supervisor does not respond to customers voicemails in timely manner and avoid all calls. I have been told you cant leave voicemails for him when I know you can. documentations of customers call are very poor job performance.

when ask to talk to higher managers other than shift supervisors you are told there are no managers to take the calls for complaints.

Sorry piece of *** company to do business with and would not recommend this company to a dog. All the shift supervisors I have dealt with should be demoted.

Reason of review: Poor customer service.

Preferred solution: come get the mobile home we requested to surrender and getting the run around after been told it would be taken care of by supervisor Lamont Young ext.23678.

Ditech Cons: Customer service, Little corporate toadies are completely disrespectful.

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Report them to the Consumer Financial Protection Bureau. Green Tree Servicing was a subsidiary of Ditech Financial in 2012.

There was a lawsuit in which CFPB and the FTC won a $63 million dollar lawsuit for consumers. Ditech bought Green Tree. Same thing happened to me under Green Tree but my credit report is under Ditech which I just checked this year. Green Tree forced me into foreclosure by using threats in 2012.

I found out that they were only servicing the loan and that Fannie Mae was the "investor".

They don't follow Fannie Mae Guidelines and it's more profitable for them put you into foreclosure then to have you make payments. If enough people complain hopefully they will bring a lawsuit against Ditech.

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