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My husband died last year, I thought about selling 10 acres of my property and asked them if they could release it, to much to do, so I changed my mind, then all of a sudden, I received a letter saying my note would mature in August, I owe 31,000. They would not work with me, 2 of the representative said that didnโ€™t sound right and to dispute it, which I did, they stood by their decision. So I asked them to show me why Iโ€™m behind, they have researched and now their still researching,, still no answer as of yet

Reason of review: Poor customer service.

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I'm very sorry about the loss of your husband.

My guess is he expected the note to mature as scheduled but expected to be present when the time came to refinance or pay a single balloon payment to retire the note.

Please have someone familiar with such matters review all of your documentation to verify the note maturation date and help explore potential solutions.

It reads as if you have plenty of assets which more than offset the possible remaining amount due.

Depending on your income situation, should the amount due be even reasonably correct, I would consider a simple refinance (with another company).

This seems a lot more upsetting to you because of the loss you are attempting to cope with. You just don't need anything else upsetting to pile on your shoulders.

But retiring this note one way or another is a whole lot easier than what you're dealing with emotionally. I hope things work out properly for you.

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