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Was advised by DiTech to mail in our $7000 check from our insurance company to have it endorsed and mailed back within 3-4 business days. I sent it to them overnight mail on September 8th and they received it on the 10th.

I called to verify receipt and they didn't even have it tied in to the correct property address. I called them on Monday the 14th and was provided a tracking number that was bogus. They claim they mailed it on the 17th of September but to this date this check has not been received. Even verified the address it was being sent to but nothing and now it has been two weeks and I fear lost in the mail or they lost it or sent to wrong address.

When I try to get through to insurance claim supervisor I get the runaround. No help at all. Now I have to have it reissued by the insurance company and then once again mailed to DiTech and have them endorse it again.

This is not very assuring. Meanwhile I have vendors want to be paid who are losing their patience.

Reason of review: Poor customer service.

Monetary Loss: $7663.

Preferred solution: Deliver product or service ordered.

Ditech Cons: How they are handling my lost check, Horrible customer service.

Location: Tampa, Florida

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Guest

Doing business with DiTech is a nightmare. Trying to get a check endorsement is one of the worse experiences in my life.

They give bad information and seem to work against their customers in the process. They said to fax information in and then their FAX machine was down for a week.

Email has gone four days with no response. Uploaded to their server, and now just told uploading to their server will take 24 to 48 hours.

Guest

I sent them a 20000 dollar insurance check. They claimed there was no check in the fedex envelope.now I'm stuck unable to pay my contractor.no help at all I really think they have a thief in their mall room.

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