Requested a stop and cancellation to my escrow account, even it was granted, they continue to deduct and allocate MY MONEY to a "closed escrow accnt".... contacted them back in Jan.
2016, to get my money refunded and as of today April 2017 they still holding on to my money, without paying me any interest and giving me the 1000+ excuses why the money has not been refunded. I would advice any one to run far away from this company, their practices seem to be obscure to say the least, and customer service is way low on the list of "customer no service".
If it wasn't that I owe very little principal on my mortgage, I would refinance or move mortgage with a different provider. ONCE AGAIN....RUNNNNN AND STAY AWAY FROM THIS COMPANY!!!!
Product or Service Mentioned: Ditech Mortgage.
Reason of review: Poor customer service.
Ditech Cons: Lack of concern for my money.
Location: 1501 N Plano Rd, Richardson, TX 75081, USA