The lack of communication, knowledge, customer service and supervisors is the worst. I have been promised in last year a supervisor will call back, or they will mail me an itemized statement and review account and get my account credited correctly..
I have money that is just seating out in the unapplied funds. I'm not talking about $100. I talking 1000. I have wrote the FTC, BBB Attorney general..
When I finally received a itemized statement and called ask why the monies are not applied, not ONE PERSON CAN ANSWER, INCLUDING 2 SUPERVISORS! I HAVE NEVER BEEN LATE OR MISSED A PAYMENT..
WHO SENDS 3 STATEMENTS FOR 1 MONTH ( act 6 months in a row I recvd 3 statement per mth)TO THE, WITH NO CHANGE IN PRINCIPAL INTEREST OR NOTHING, BUT THEY TOOK MY PAYMENT! ANYONE ELSE HAVING ISSUES
Product or Service Mentioned: Ditech Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $50000.
I didn't like: Staff they are idiots.