Loan was paid off. $2500 remained in escrow and they claim to have "cut a check" but cannot verify when or even if the check was sent.
It has been months. Ditech is a horrible lender. Cannot get answers from customer service. Cannot get return calls.
Cannot get supervisors on the line. They continue to say, we cut a check. We continue not to receive a check. They then refuse to answer calls, and now we are told our account number doesn't exist.
Each of the 10 phone calls have lasted over 20 minutes.
It is torture dealing with them. If they were a private citizen I could file a criminal complaint but as a customer there is literally nothing I can do but wait.
Product or Service Mentioned: Ditech Loan.
Reason of review: Problems with payment.
Monetary Loss: $2555.
Preferred solution: Full refund.