Ditech took over my note and the transition was awful. Every time you call you get the same recording "all associates are busy due to extremely high call volume" etc.
I can never get through. Lasts year I fell behind on my mortgage and when I called for help, Ditech sent me a large paperwork package to complete. I completed the file and provided all necessary docs. Ditech came back 2 months later and said they needed me to completely redo the package and all paperwork over.
I did. Then their acknowledgement letter says they will have a decision for me within 30 days, 3 months later I got my decision, I was denied. So now all this is about 6 months after I started the whole process. By this point I'm extremely behind on my mortgage and I'm *** of of luck.
Worst company ever, no customer service, no empathy and no business ethics. Don't ever use them!
Review about: Ditech Fixed Rate Mortgage.
Reason of review: Order processing issue.