Ditech - Fixed Rate Mortgage Review
Ditech took over my note and the transition was awful.Every time you call you get the same recording "all associates are busy due to extremely high call volume" etc.
I can never get through. Lasts year I fell behind on my mortgage and when I called for help, Ditech sent me a large paperwork package to complete. I completed the file and provided all necessary docs. Ditech came back 2 months later and said they needed me to completely redo the package and all paperwork over.
I did. Then their acknowledgement letter says they will have a decision for me within 30 days, 3 months later I got my decision, I was denied. So now all this is about 6 months after I started the whole process. By this point I'm extremely behind on my mortgage and I'm *** of of luck.
Worst company ever, no customer service, no empathy and no business ethics.Don't ever use them!
Review about: Ditech Fixed Rate Mortgage.
Reason of review: Order processing issue.