Ditech - Customer Care Review from Saint Paul, Minnesota
I have experienced every single problem that has been listed in Green Thieves/Ditech complaints arena.
Ditech did not "buy" Green Thieve mortgages - Walter Investment Groups owns BOTH.
Same complaints? Yes! Same owner. (stock trade symbol - WAC) Ironic isn't it?
My best advice - if Ditech has "acquired" your loan, get an attorney. You will need one eventually.
Have you overpaid your escrow? You'll never get that money back. Even when you have to pick up the tab to pay your unpaid taxes & insurance (which your escrow should be covering). Then they will fabricate some story saying your insurance/taxes are not paid (but you have PROOF in your hand).
Next, never ever ever ever endorse any insurance check & send it back to them. You will never ever ever ever see that check. Trust me, it's much more satisfying to go to the closest Ditech office, show them the check & then light it on fire - IN FRONT OF THEM! (You should see their faces! lol) It's YOUR check, not theirs. What they see is 8, 15 or 50 thousand in extortion going up in flames. Do not hire a contractor & expect to get that check to pay them. They will NEVER endorse that check back to you.
So your roof has fallen in, right? It's Ditech's loss - not yours. You make Ditech enter an agreement with that contractor. That way when no one gets paid at least you & your contractor can team up & sue the snot out of the sniveling lot of "customer service" workers who have a combined education level of 5th grade.
Send EVERY SINGLE PIECE of CORRESPONDANCE via certified mail with the return receipt. Every payment, every complaint. They might lose every single document but now you have PROOF that you held up your end of the "agreement". And that's what a mortgage is - it's an AGREEMENT made & both parties are legally bound to uphold their end of the agreement.
Now let us all stand together, stop taking their ILLEGAL tactics, stop their extortion & lets shut this excuse of a company down!
If any of you reading this have the ability to, please put an ad (a small ad) in your local paper. Ask if others have had problems. Plan a local meeting. We can do more in large numbers than individually.
Hang in there. Do not let these Thieves prevail.
We the people shall stop them!!!
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