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We have been trying to get the title to our mobile home for over a month. We have talked to several customer service reps who seem to give out different information each time we call. It is crazy, if you pay off your loan, you can't get the paperwork.

We have called so many times to one of the senior service agents, that he has asked me not to call anymore, he would get us the information.

I just called again this morning, always the same. Voice Mail, with a promise to return your call. Nothing. I just want someone to tell me where my title paperwork is.

Very shady practices.

Location: Brookhaven, Mississippi

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