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When you set up autopay with Ditech be advised that they will take out erroneous amounts of money out of your account. Do not authorize them through their website. Set it up from your bank so you control what goes out of your account.

Good Luck getting the money refunded because it takes them 12 or more days. I am constantly on the phone trying to find out who I can believe and asking where my refund is since they claimed they would process the day I reported the error-12 days ago.

The customer service representatives are completely unreliable and do not take notes when handling phone calls.

It is a shame Countrywide let Ditech purchase them.

Reason of review: Problems with payment.

Location: Ranson, West Virginia

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Katherin Dey

You have confirmed my suspicions about the Ditech Autopay. I tried out the Ditech Single Pay, and that works well, no problem.

Now I pay directly from my own bank EFT.

I even send Ditech a split payment EFT within their 15 day pay, no penalty window just to mess with them. Works for me!

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