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Thiefs!!

My account was paid off in full. Mainly because the company was ripping us off. Telling us we owed them money because they changed our escrow account and then upped our monthly payment to make up for their screw up. So when I called they just told me to refinance If I didn’t like their policies. So we did. Even after the loan was closed they still continued to take money from our bank account unauthorized. They then say they need proof of the debit before they would refund me. Terrible customer service and a bunch of thief’s!! Stay away!
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ID
#1526183 Review #1526183 is a subjective opinion of poster.
Location
San Diego, California
Service
Ditech Mortgage
The house sustained pier damage from a boat. Homeowners insurance sent a check for $25,000 made out to me & Ditech. Related: Ditech - stealing Mailed endorsed check & required documentation on 1/20/19, have since found that it is noted as being received on 1/24/19. Was...
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ID
#1525608 Review #1525608 is a subjective opinion of poster.
Location
Pensacola, Florida
Service
Ditech Mortgage
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Let the company propose a solution

Who wants to see if we can file a class action lawsuit against this company contact me

For those of you who do not already know this Ditech has filed chapter 11 bankruptcy again for the second time in a little over a year. A lot of the accounts were transferred to another company, which I'm sure will cause your account to go in the arrears while they lose all of your payments. Sherry what paperwork do you have, we need to stop this company. Please anyone reading this and is wanting to see if we can file a class action law suit on this company contact me by my e mail. I don't have an attorney yet but anyone who does please contact me so we can all get involved. My addy is glendamahoney2 at gmail.com. I set it like that in case it wouldn't allow us to post our email address.
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2 comments
#1792125

I'm James Taylor and they(DITECH) tried to foreclose on my home twice. I never missed a payment but they stated that I miss 3 payment.

They messed up my credit and cause me stress for over 7 yrs. Yes they need to pay, the people need to sue Ditech.

#1727016

definitely need to do something I feel like I am getting scammed had trailer for over 15 years something not right they recently telling me insurance was cancelled but I make payment every month now they sent me refund check ???

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ID
#1522644 Review #1522644 is a subjective opinion of poster.
Service
Ditech Mortgage
I JUST WROTE THIS ONCE AND IT WAS DELETED, NOT WRITING IT AGAIN, I ALREADY HAVE A HEADACHE FROM DEALING WITH DI-TECH. THEY HAVE A WAY OF SCREWING UP SOMEONES DAY. FIRST IT WAS GREENTREE, THEY MUST HAVE GOTTEN SUED CAUSE THEY CHANGED THEIR NAME TO DI-TECH NOW. TRY...
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ID
#1522465 Review #1522465 is a subjective opinion of poster.
Location
Greenfield, Wisconsin
Service
Ditech Customer Care
Reason of review
Poor customer service

Mortgage co from ***

i hav a mortgage with ditech before them it was green tree hav a20 year loan an i borrowed 40.000 this may is 20 years an i still hav a 32.000 dollor note .i never missed a payment an never a late fee but of course i sent my payment off atleast 7 days before due date an they would call say the never got the payment an it never came by to me in return mail so after 2 week or so they saix the recieved after late chargez so i ask for the mailing involope fof the stamp date amthe wouldnt fax it or send it .thats just 1 thing in 20 years im posting more later
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ID
#1521697 Review #1521697 is a subjective opinion of poster.

Identity theft

Someone took out a loan in my name. Because of it I had to pay taxes which I have never heard of before. When I filed my income taxes for 2018, the IRS held out taxes on that deliquent loan.
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ID
#1516663 Review #1516663 is a subjective opinion of poster.
Service
Ditech Loan

Crooks!!!

My house was sold in Nov 2018. Not only is it not showing paid on my credit report but they show me $8K in arrears. I have contacted them and the credit bureaus to no avail. This was after they totally screwed up my payments while handling the mortgage. I don’t know what to do.
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ID
#1516013 Review #1516013 is a subjective opinion of poster.
Service
Ditech Mortgage

Horrible experience

Got locked out of my account. No representatives available last night (tax day). Called the next day. I've been waiting for a representative on the phone for over an hour. I tried to go through the automated process to make a payment, but got sent to the queue for a representative. The help links on the web page are broken. There is a statement on the web page that says "If you received a notice in connection with our court-supervised restructuring process and you have questions, please click here for additional information and FAQs." After an hour and forty minutes on hold, I'm wondering if there is anyone there at all. "We appreciate your patience and apologize for the delay. Your call will be handled by the next available account representative."
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ID
#1515790 Review #1515790 is a subjective opinion of poster.
Service
Ditech Mortgage

Online Payment Issue

Paid my mortgage online and received a system error message two times - on third attempt payment went through and I received a confirmation number and email confirming payment. HOWEVER, a total of 3 payments were processed (2 hours later) and deducted from my checking account! After 75 minutes on hold, Ditech rep rudely tells me they can't reverse payment and they've had no other complaints so it must be user error. WHAT??? I pay online every month. This is their system issue - fix the problem!!!
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ID
#1515674 Review #1515674 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Service
Ditech Mortgage

Never answer the phone

No matter how long you hold, you will never speak to a customer service person. NEVER.
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ID
#1515665 Review #1515665 is a subjective opinion of poster.
Service
Ditech Mortgage

They lied and took my money unlawfully

They said i was in foreclosure and took my 60,000.00 down payment and said 89,000.was for legal fees. Wtf! I bought my house 225,000. 60,000. Down , my inheritance from my grandama. So how do i owe 198,000. Still ? I want to see them in court as well
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ID
#1515284 Review #1515284 is a subjective opinion of poster.
Service
Ditech Loan Modification

Inability to reach lender, statements halted

I too am having problems with Ditech. First, a couple of months ago (Feb 2019) they notified me of a change to my account number, no reason given. Secondly, I have not received my monthly mortgage statement by mail nor is it available online at their site. However, I continue to make my payments electronically via bill pay from my checking account . While they auto answer the phone, I am never connected to a live person, no matter how long I wait, 20 minutes or one hour. What's going on with Ditech? I have contacted CFPB before when this company was operating as Greentree and will contact again as this sort of treatment is wrong, and seems there might be internal problems that could affect all consumers.
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ID
#1512591 Review #1512591 is a subjective opinion of poster.
Location
Oak Lawn, Illinois
Service
Ditech Mortgage

They stole five hours of our life over senseless paperwork needed to pay off our mortgage

30 to 45 minute hold times are standard. Being disconnected after being on hold for 30 to 45 minutes is standard. Giving wrong information to title company trying to pay off one's mortgage at the close of a house sale, yeah that happened. They initially told the title company that they'd sold our mortgage to somebody else. But they hadn't. A number of rude agents. A number of ill informed agents without the information we needed. A website that fails to allow you to log in. No responses to our emails. And... they just went bankrupt. No surprise I guess. Avoid Ditech. They are awful.
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ID
#1512197 Review #1512197 is a subjective opinion of poster.
Location
San Jose, California
Service
Ditech Mortgage
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Just tried to log into my account. But it's closed

Now who do I make my monthly payments to ?
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3 comments
#1843431

JUST FOUND OUT DITECH CLOSE MY LOAN AND CAUSE MY CREDIT SCORES DOWN 60 POINTS. GOOD HISTORY PAYING THEM.

NO NOTICE OF CLOSING ARE TRANSFERRING LOAN.

THIS IS A VA HOME LOAN. I'M CALLING VETERAN ADMIN ABOUT THIS.

#1789018

has it been made clear who payments go to?

#1815222
@PissedConsumer1789018

BRICK AMD MORTAR HOME. Same since Dec 2019.

Was current till then, lived here since 1995! Never mised a payment! . I received 0 notice and cannot find where my mortgage is.

I called everyone including Ditech, all 4 Shellpoint, New Rez offices, the county tax office who said taxes were up till May 2020 and County clerk says no actions pending...so why will no one take my payments for December prior to 18 day grace period, or my December and January payments and here it is almost February and no letter of transfer ever sent ever and no way to pay and I have the money!

My lawyer is trying to deal with the situation. God help us!

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ID
#1510190 Review #1510190 is a subjective opinion of poster.
Product
Ditech Account
Reason of review
Poor customer service

Wow ;;;;;;;;;;;;;;;;

Ditech all one can say is pure dog *** company
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ID
#1509978 Review #1509978 is a subjective opinion of poster.