Ditech Reviews

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Poor customer service

Each represenative gives you different answers, the company does not follow up with the customer. They give no detail to fees they added to my account. I recently filed a complaint with the BBB. Would NEVER recommend this company EVER.
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ID
#1651645 Review #1651645 is a subjective opinion of poster.
Location
Murrysville, Pennsylvania
Service
Ditech Mortgage
New Reviewer

Scam mortgage

Ditech refused to talk to us when they changed over to new mortgage company. The new co. says we owe thousands of dollars more. we were not able to speak to any one because the mortgage is in deceased name Now it's being illegally forclosed on we were payed up but shellpoint said we owed five thousand going in Ditech sold our mortgage to shellpoint. Ditech did not record payments, put insurance on, and said they were paying taxes we pay our taxes at the courthouse.
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ID
#1651422 Review #1651422 is a subjective opinion of poster.
Location
San Jose, California
Service
Ditech Mortgage
Cons
  • Horrible customer service
  • Dishonesty and incompetence
  • Unethical
Reason of review
Poor customer service
Loss
$149000

Harassment

Ditech has been harassing me over false claims since I started doing business with them. They are rude,full of lies, threatening, poor excuses for accountants, fraudulent, not to mention evasive. Do not take their accusations. They have the ability to waste your time trying to correct their dumb selves. Be sure and keep every document that relates to their communication. It will put you a step ahead in court.
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ID
#1647538 Review #1647538 is a subjective opinion of poster.
Location
Ruidoso, New Mexico
Service
Ditech Customer Care
Reason of review
Poor customer service
New Reviewer

This is one shady Company

I am in the same situation as these other consumers, still paying on a loan and contract was up in June of this year. stealing my money going towards an Escrow account. I pay my own taxes on my mobile home and my insurance is in with the payment and it looks like all they do is get away with ripping people off. I am pissed!!! They need to shut them down.
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ID
#1640861 Review #1640861 is a subjective opinion of poster.
Reason of review
My contract is done and I want my title to my home.
Preferred solution
Let the company propose a solution
New Reviewer

Ditch and Green Tree Servicers questionable practice

I have been forced into escrow for alleged claim of not paying the taxes, and I did get a copy from county Tax assessor office showing that I did pay, and at the same time for two years only Ditch and Green Tree have done so, and county provided a copy of refund to Lender for full amount which Ditech and Green acres never acknowledged, and then I send them a copy, they told me that, that is different Department and we are not concern with them and credit, you owe us money, and finally I paid them off with new loan and they charged me $16 K for no reason, and I am still battling with them, they know they crossed the line, but I need a Good Consumer attorney, if anyone knows one, in California, permeably southern CA, thank you.
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ID
#1635117 Review #1635117 is a subjective opinion of poster.
Location
Central Coast, California
Service
Ditech Loan
Cons
  • Oh boy
Reason of review
Poor customer service
Preferred solution
refund all funds Plus other damages
New Reviewer

Put money in account and took it

I sole my home May 5 2019 . I was supposed to get 2,063 for taxes paid a year in advance .I received the money and while checking my account I realized that Ditech took the money back out of my account. why would a bank give anyone permission to go in my account. .. Princessross@***.com
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ID
#1624270 Review #1624270 is a subjective opinion of poster.
Pros
  • Some representatives are very nice
Cons
  • Predatory practices throughout the company
  • Staff they are idiots
Reason of review
Problems with payment
Loss
$2063
Preferred solution
Full refund
New Reviewer

Trying to collect an bill from 1990 29 years ago and I filed bankrupcy

In my opinion these bottom feeders are absolutely the *** of the earth. They keep sending me bills from a debt I made 29 YEARS AGO you heard right 29 years ago. I also filed bankruptcy and included this bill due to a divorce, When you call these disgusting people they talk down to you tell you don't know your rights and on and on. Do yourself a favor if these creeps are harassing you with mailed bill wipe your bottom with them. There are Statutes of Limitations. Again bottom feeders.
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ID
#1620959 Review #1620959 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
harrassing me

They need to be investigated for sure

way to many ?'s in the last 6 month of dealing with them..letters here letters there then you call to ask about them they literly don't answer there phones for 3 hours plus I had my home phone ad cell going for 3 hours and not a answer on one phone.... pretty sure they owe us money..... apology and not one of those stupid ones you get when u finally after 6 months get to talk to someone... it sucks that we have to trust a company who would screw there own mother than admit they did something wrong... CUSTOMER SERVICE SUCKS... I KNOW BECAUSE THAT IS WHAT I DO FOR A LIVING... GET YOUR ACT TOGETHER PEEPS!!!!
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ID
#1620809 Review #1620809 is a subjective opinion of poster.
Location
Rochester, New Hampshire
Service
Ditech Mortgage
New Reviewer

Modification

I tried to modify my loan due to hardship . In and out of the hospital got very, very sick. Had someone helping me with my loan modification, and Ditech turned me down. Which I had all the documents to prove why. And they would not work with me to lower my interest rate. Which I qualified for. So I want to be involved in the class action law suit. Karla
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ID
#1617279 Review #1617279 is a subjective opinion of poster.
Service
Ditech Loan Modification
Pros
  • Rotton crooks
Cons
  • Rude personel
Reason of review
Poor customer service
Loss
$248000
Preferred solution
Let the company propose a solution

Angry

No help , would not tell know one about this company .... If you want to know more just call me 910 916 ****
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ID
#1613670 Review #1613670 is a subjective opinion of poster.
Location
Charlotte, North Carolina
I have had my home for 22years and have never an issue with insurance or mortgage payments until June 2019 when insurance (Assurant)payment were discontinued with mortgage(Ditech). Insurance payment for May has not been allocated to insurance instead allocated to...
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2 comments
#1727719

I too am having same issue with my insurance payment for May not being forwarded to insurance company. No clear answer from ditech as to why.

I am having to make the payment again just to keep my policy current. Worst customer service I have ever experienced.

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ID
#1607395 Review #1607395 is a subjective opinion of poster.
Location
Rocky Mount, North Carolina
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Our names are Dennis and Diane Nadeau Of 61 Middle Oxbow Road in Hinsdale NH 03451 Been trying for two weeks to get a mortgage releases for loan # 89652**** that has been paid for 3 years

My wife Diane M. Nadeau has been calling and talking to you customer service trying to get our mortgage releases for two weeks know with nothing but there is nothing we can do to help with that. They gave us an email address to request the release for days we sent email to the address with no reply! Called costume service again and again with NO help we had an appointment to close a new mortgage on the 7/25 witch has come and gone on Wednesday 7/24 we were Finley allowed to speak to one of the manager. After being told that a couple of customer service people told us that they would put in the request fore us to get a release when my wife spoke with one of the managers she told my wife that there was nothing on record asking for our release. Now it has been two weeks with nothing being done to help us get a release today we were told that it will take TWO MORE WEEKS! One would think that after your mortgage is paid for 3 dam years it shouldn’t take a month to get a release! You Costner service department is of no help!! We have lost out on a peace of property and lost the down payment pissed off to say the least !!! Thank you Ditech really a sad day I will be very surprised if anyone even gives a dam! Sade That Ditech will not help there costumer or take there own complaints it will be a cold day in *** before I give anyone there name for a mortgage they suck Thank you Hope this can do some good ! They put the screws to us !!!!!
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ID
#1601566 Review #1601566 is a subjective opinion of poster.
Location
Brattleboro, Vermont
Service
Ditech Mortgage
Reason of review
Bad quality

Very poor customer service, misshandling of funds

confused reps, unexplainable charges, payments that dissapeared
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ID
#1601293 Review #1601293 is a subjective opinion of poster.
Location
Pensacola, Florida
Reason of review
Problems with payment
They charge you for back taxes you never owed. You dispute it and send receipts showing you paid them. You still either pay the extra amount each month until that's paid off or they put your credit score in the negative. After paying the whole mortgage they extend the...
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ID
#1595999 Review #1595999 is a subjective opinion of poster.
Location
Massena, New York
Service
Ditech Mortgage
New Reviewer

DISAPPOINTED WITH DITECH

MY LOAN WAS TURNED OVER TO DITECH IN FEBRUARY, 2017 FROM OCWEN. I HAD BEEN THROUGH BANKRUPTCY AND IT WAS SATISFIED IN 2017. EVER SINCE DITECH HAS SERVICED MY LOAN; I HAVE NEVER SATISFIED THEIR MONETRY NEEDS. UP FRONT I WAS TOLD THAT I OWED SEVERAL THOUSAND DOLLARS. MY BANKRUPTCY LAWYER CONTACTED THEM AND I WAS TOLD HE C ontACTED THEM AND ALL WAS CLEARED UP....A MISTAKE! AFTER I STARTED MAKING PAYMENTS(WHICH WERE SENT TO VARIOUS ADDRESSES...WE HAD TO BEG FOR CORRECT ADDRESS...) THEY SENT STATEMENTS EVERY MONTH STATING NO PAYMENTS WERE RECEIVED. WE WERE DUMBFOUNDED! I CONSTANTLY CALLED, SENT BANK STATEMENTS, WROTE..WITH NO AVAIL. I WAS TOLD TO EITHER MAKE MY PAYMENTS OR I WOULD LOSE MY HOUSE. I EVEN RELUCTANTLY SIGNED A LOSS MITIGATION FORM . THIS WAS NOT HONORED BY THEM. THERE WAS AN INCREASE OF ALMOST $200.00 IN ESCROW. THEY HAVE TRIED TO CONFUSE ME, LEFT ME IN TEARS, CHARGED EXPENSIVE LATE CHARGES. THIS SEEMS ILLEGAL ALMOST TO AN EXTORTION DEGREE, I AM RETIRED,WENT THROUGH BANKRUPTCY BECAUSE I LOST MY ONLY CHILD,28, THEN LOST MY HUSBAND 3 YEARS LATER. THE ONLY INCOME WAS MINE AND THANK GOODNESS I SAW A WAY OF SAVING MY HOUSE. I HAVE RECEIVED MAIL FROM DITECH STATING I NEED TO SELL MY HOUSE..GET COUNSELING. IT IS DITECH WHO NEEDS COUNSELING. THEY PUT MY PAYMENTS IN ANOTHER ACCOUNT.I TOLD THEM TO RELEASE THESE AND GIVE ME CREDIT.MY PAYMENT AMOUNTS HAVE CHANGED SO MUCH(THEY SAY BECAUSE OF ESCROW...WONT LET ME PAY MY OWN). ITS NOT ENOUGH TO LOSE MY LOVED ONES...BUT THIS IS STRESS THAT CAN BE PREVENTED. THIS IS A CONSTANT THORN IN MY SIDE...THERE ARE NO LOCAL DITECHS..THEREFORE, I CANNOT SIT DOWN AND TALK TO THEM. WE SEND PAYMENTS , THEY ARE CASHED ON OUR ACCOUNT, BUT DITECH KNOWS NOTHING ABOUT THEM! WELL,PLEASE EXPLAIN TO ME HOW OUR CHECK HAS BEEN CLEARED BUT YOU HAVE O RECORD. WHO CASHED IT????WHERE DID THAT MONEY GO???I AM RETIRED AND TRY VERY HARD. AT THIS RATE I WILL NEVER GET MY HOUSE PAID OFF. I SUPPOSE DITECH IS WAITING FOR ME TO DIE.PLEASE CLAIRIFY. IS THAT WHAT YOU WANT? I GUESS IM OLD-FASHIONED AND BELIEVE TO DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU. ARE WE SO OUT-DATED AND ADVANCED THAT PEOPLE VS. MONEY AND THE ALMIGHTY DOLLAR IS ALL THAT COUNTS$$$ BUT, IN THIS SITUATION, THE ALMIGHTY DOLLAR ISN'T MUCH HELP. I REALLY AM NOT ASKING TOO MUCH..JUST A SIMPLE EXPLANATION TO :WHAT IS GOING ON WITH DITECH?? MAYBE I CAN UNDERSTAND IF I COULD GET A STRAIGHT, HONEST ANSWER. I WILL BE THE FIRST TO ADMIT THAT I'M ONLY HUMAN. YOUR HELP FOR A BETTER UNDERSTANDING IS SINCERELY APPRECIATED. BLESS YOU, MAXINE
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ID
#1576716 Review #1576716 is a subjective opinion of poster.
Location
Inman, South Carolina
Service
Ditech Mortgage
Cons
  • Worst customer service
  • Predatory loan practices
  • Could not provide solution to my minor issue
Reason of review
Poor customer service
Loss
$8
Preferred solution
Full refund