Anonymous
map-marker Jacksonville, Florida

*** ya'll

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We sent every form in that was asked to apply for a lower rate and lower our mortgage payment. We're a 1 income family since I lost my job to no fault of me. We tried for 4 months to make a payment over the phone and was told to hold off because our account was under review for a lower rate and to wait for a new rate. We were told we qualify for such. 4 months we could have been making payments. And now you say we don't qualify for lost mitigation and taking our home. Would it gave a a difference if we were other race? Or from another country? And people wonder why so many people goes postal.
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Reason of review:
Problems with payment
Anonymous

One pissed off customer

That’s exactly what going on with me .. I’m in the last six months they can’t account for where my money’s gone they keep telling me $5000 in escrowing taxes and now I’m behind and they want me to make $6000 to get caught up on my mortgage payment.

They said I bounced checks and returned I ended up doing all of my records and I have checked production. I’ve also asked for my escrow analysis paper to mail to me several times over this last month, I’ve asked for 20 months payment history to be mailed to my house .Nothing !

So on a course of one month I have accumulated five hours of trying to get a hold of someone, trying to get my mortgage corrected, trying to get a call back, trying to get help, and their customer service is absolutely horrifying . At this point I’ve written my senator, I have no choice but to go see attorney because I don’t want to lose my home and that is what they are starting to threaten me with now

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Reason of review:
Problems with payment
1 comment
Guest

They keep telling us the same thing about our escrow. We are on the phone with them now and not getting anywhere. We are considering an attorney as well.

Lev Qzt
map-marker Saint Paul, Minnesota

Bad experience with Ditech.

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We got behind with them. We finally got caught up. But we still owed that years taxes,2017. They charged us extra for the taxes a month. Like a hundred and some dollars extra a month on top of the loan payment. Then they added the total taxes on to the past due amount. I called about paying the total due,to get it current,with our taxes and other money. I asked if I payed the total due if it would go back to normal payment. She said no. That we still owed for the psst due taxes. She said they didn't charge the $900+ to the balance. I told her it was on the paper/bill where they did. She said she didn't agree or something similar. Like I was lying. I checked the bill again. They already payed this years taxes (2018) they weren't even due yet. They're not supposed to pay our taxes. We are. They keep charging fees on top of everything. Is there anything we can do to stop them from paying our taxes, when their not supposed to?
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Reason of review:
Problems with payment
Nastasia Guq
map-marker Saint Paul, Minnesota

Biggest ripoff i have ever seen or dealt with

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mobile home contract ended 10/2017 after paying 20yrs. now Ditech greentree states after contract ended , i still owe 8 thousand some dollars. all monies have been paid every month even after bankruptcy in 2012 and had been paying my original amount of 288.38 and they came back and took me to court saying i had not made my payments of 322.38. made me pay an additional 2600 dollars to keep my home on top of monies paid monthly. some months they had never even sent statements and monthly payment was paid.the only way more money can be owed is if my monthly payment was manipulated into complete interest instead of applied to the principal.. i have tried talking to them in the past and i get treated like an idiot . also i have been divorced from my x wife that i bought the mobile home with for many years. have sent them my divorce papers many times over the years . since 2012 they have been sending my monthly statements in my x wifes name. ditech greentree does what they want when they want with no altenative for the consumer that uses their service. they recently sent a statement of default cure. i actually have been paying monthly since my contract ended just so i dont lose my home , now they want 5000+ dollars in 20 days or they are taking it. i can pay this off when i get my income return with my current wife but we feel that we shouldnt have too because our contract ended. x wife is deceased, passed jan 10, 2017 in pampa texas. can not obtain death certificate.
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Loss:
$77655
Cons:
  • Predatory practices throughout the company
  • Predatory loan practices rude discourteous
Reason of review:
Problems with payment

Preferred solution: let me have 4 more months and pay off in May 2018 what they say i owe minus interest they have still been collecting , or call it quits and run with the extra money they made and send me my title to my home

Chloe Xne

Loan Modification Paperwork

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I have been filling out loan modification paperwork for over three years since Ditech bought our loan from GT Servicing. We started with GT and then Ditech stated I would have to refile.

The first time I filled out the paperwork, my loan officer left the company and the new officer stated the paperwork was incorrect and I would have to fill it out again. I did. Then, it was stated to me that Ditech had an issue with the paperwork and I would have to again fill out the paperwork and resubmit, I did. Now, they have canceled my loan app because of one piece of paper they claim to have mailed to me, which I never received and if I want to refile, guess what!

I have to fill out all the paperwork again. The account manager I have made this all sound like my fault for not signing a piece of paper I never received.

I am trying to contact the loss mitigation department directly if I can get past the bulldogs. I am extremely disappointed because I have bent over backwards to make this work and they are making the errors my fault.

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Reason of review:
receiving mail from them that is not certified

Preferred solution: Instead of forcing me to refile once again, let me sign the missing piece of paper and finish with this process.

2 comments
Guest

Ditech didn't "buy" your home from Green Thieves, they just changed names. Same company & both are owned by Walter Investment (aka "WAC" on the NY Stock Exchange) who, btw, just filed for bankruptcy.

You should plan on seeing a lot of missing funds. They've been pilfering out of my account since the first month CitiMortgage sold me to Green Thieves in September 2014. You'll never ever get you money back & even if you try to refi to get away from them they'll screw that up too. Get a lawyer & get a damn good one!

Go for a quiet title & don't sign any damn confidentiality clause. Be loud & proud.

Call your news channels & local papers. You need to PUBLICLY shame them in order for anything to get done.

Guest

How is that worthy of 3 stars, you are being way to generous! Just wait until the Keep mysteriously raising your escrow payment year over year. Super shady company!

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Anonymous

Gorevlisure

I fell behind on my mortgage and owed 2318 I made a payment of 2300 they cashed my check never applied it sent me my check back a month later telling me I’m in foreclosure
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Reason of review:
Problems with payment
Krisa Ffw
map-marker Saint Paul, Minnesota

Worst Company ever!!!

I have tried to deal with this company for years. They tell you one thing and then continue to take your money and cheat you every way they can and get away with it.

My payments have been screwed with, they take the extra I pay and put it toward interest and not the principle. At one point it wast straighten out then they proceeded to change it back. The insurance again is screwed with; when I tried to use it they changed it : therefore, our claim was not processed after they said it was.

What I really want is for someone to look into this company so people, like me, would not be taken advantage of. Is there someone we can contact they will do the right thing?

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Cons:
  • Not responsible to customers
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous

Since i read bad reviews decided to put my car in reverse

Decided to put car in reverse for bad reviews i read
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Anonymous

Worst customer service

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I am fairly new with Ditech (almost a year since refi) and always pay on time and over minimum due. My bank had an error with bill pay and the payment went out of the wrong account. It was an easy fix on my end and still made the payment on time but, because one payment was returned they charged a return fee, understandable. When I called to explain what happened the customer service rep would not listen and when I asked for a supervisor no one was available and I was told I had to fax in a written request. I faxed it in explaining what happened then, over a month later, got a written response telling me the charge was legitimate and would not be reversed. I know the charge was legitimate but there was an error involved and I’ve never been late or had any issues in the past and with any other company they would give you a “one time courtesy” fee reversal. I’m beyond frustrated and will refi with someone else as soon as possible even if my rate goes up a little just to get away from Ditech! I have never experienced worse customer service in my life!!!
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Reason of review:
Poor customer service
Alice-Rose A

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Verified Reviewer

Escrow Refund Still Pending

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I changed homeowner's insurance companies for a lower rate and paid the new insurance company directly in full. Submitted all required information and paperwork from me and from the new insurance company. Been trying to get my homeowner's insurance escrow refund check since April 2017. Called several times and always get a run-around, i.e. Check has been mailed, Check is being processed, etc. One department can't access records for another department, so it takes a long time to try to explain to each new person why I am calling AGAIN. The right hand doesn't know what the left hand is doing within this company. I honestly believe, when it comes to any type of refund, the SOP is to place the paperwork in a "hold" file until the customer calls several times wondering where the refund check is!!!! Supposedly, a new check will be mailed since I never received the first one. We'll see what happens.
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Loss:
$780
Pros:
  • Rotton crooks
Cons:
  • Unethical lying gross stupidity
Reason of review:
Homeowner's Insurance Escrow Refund Failure

Preferred solution: Full refund

Benjamin m Upr

1098 from for 2017

I see you sold my loan to BB&T on May 1, 2017 I'm trying to get my 1098 form for 2017 but every time I call they keep saying I did not pay enough interest in for 2017. But my records & bank statement say diffident. How come on the statement date 1/18/2017 For the month of February it show I paid $135.84 in INTREST but it dose NOT SHOW ON MY STATEMENT FOR LAST MONTH YEAR TO DATE
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Reason of review:
Problems with payment
Anonymous

Customer service is total caus

Every time you call to Dtech ,you talk with a differents persons, any of them no know exactly what is the situation, they jump me and jump me and finally somebody say I own them a different cuantitie of how much I am supouse to pay a month, this situation is every month,what's stress my lord,what is the problem please! Then they start to send letters with wrong information,this people make me sick, please Dtech assign me an agent who know what is doing, because every month they make me to pay over charges or lates fees are wrong, only because your agents are not familiar with the account mortgages, we need a custumer service office in Orlando Fl. To help better the people please.

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Reason of review:
Poor customer service
Anonymous

Refinance

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A refinance we should take one month it's going to take two and a half months. They are the most unmotivated staff I've ever seen in my life and they have two speeds slow and stop.

The customer has to motivate them to do their job which is ridiculous.

The only thing I can conclude is that they get no commission whatsoever and are just hourly employees who don't care. Do not waste your time dealing with this company because they suck.

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Reason of review:
Order processing issue
1 comment
Guest

lol.

You poor dear. Obviously you haven't been with Ditech long.

If you are refinancing from another company - D O N ' T !

2-1/2 months?

lol.

Let me be the first to tell you - you are never ever ever going to get that refi.

They are only here to *** over so you lose that house. If you believe in unicorns, tooth fairies, Santa & the Easter bunny then you'll believe Ditech.

If you'd like to join the (100's of 1000's) rest of us you'll either go to a different company or you'll spend your time finding a good attorney. Ditech has no plans to help you.

Anonymous

Ditech committed fraud

I had my mortgage sold from bank of America to Green Tree and them took over by Ditech. I refinanced while with Green Tree.

A year after Ditech took over the mortgage they decided they did not want to honor the contract of my refinance. They increase my mortgage by 130.00 a month and blamed it on an escrow shortage of which there was none. I did my research and footwork. I asked for a detailed accounting for this supposed shortage including amounts and dates.

They did not supply the information. They just kept telling me to refer to my escrow analysis which did not explain anything. My house went into foreclosure, then sold. I tried getting help from many avenues including CFPB and IFPS., Michigan's attorney general and private attorneys.

The private attorneys said it would cost me more money to pay them to defend me so I might add well just pay Ditech what they want. No one would help. I was also told that I cannot change mortgage companies,even if they are ripping me off, unless I refinance with another company and pay more fees which I just paid when I refinanced with Green Tree. I don't need a refinance.

I did that and was at a 2% interest which is about the lowest rate you can get so why should I have to refinance and pay fees again because Ditech is crooked. I ended up paying thousands I didn't owe (over and above the loan amount) to their attorneys for attorney fees, late charges and other bogus fees just to reinstate the loan so that I didn't become homeless.

This just happened and I've yet to get the new paperwork in the mail. I want to sue Ditech and recoop the thousands I Iost but don't know where to turn

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Reason of review:
Pricing issue
2 comments
Guest

I will be looking into it! I think they have committed fraud to! No joke.

Guest

Yeah something is wrong, Ditech is a debt collector, they don't have a contract with you, therefore you don't have to pay them. Find out who loans the loan, they probably won't tell you, because they have no idea.

All of you are absolutely correct, they get their hands slapped and they continue doing their fraudulent BS.

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Anonymous
map-marker Charlotte, North Carolina

Worst ever!!

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It was a nightmare. I was having my loan modified to lower the rate and it has been a 2 year nightmare. Marks on my credit report saying I was late on payments which I never was and no to help me with this mess. I had to retain a lawyer. It’s still not fixed!
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Reason of review:
Order processing issue
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