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I was paying my mortgage through Green Tree and had no problems, which is weird since they are the same company. I have a 100% on time payment record. I got a notice that they sold to Ditech really late and went to their site to pay. They only have auto pay, which I...
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2 comments
#1136605

We have been trying to get a Lien Release letter for my 92 mother for the last month. We talk to someone different all the time and they either send a wrong letter or fax a blank page.

We were given one contact name and now when we try to call her the voicemail box is full and she won't answer the phone.

We may lose the opportunity to sell her home due to their lack of customer service and education. How can a company do business like this and why is it not being addressed?

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ID
#719047 Review #719047 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Service
Ditech Mortgage
Cons
  • Customer service
Reason of review
Problems with payment

Ditech Insurance Service Review from Midland, Texas

This place is a joke. im having t borrow money to pay for a roof job because the insurance that i pay for put our names on the check. i signed sent it to them, now they want pics of the finished job when ive had to send proof to the insurance company for them to release the check in the first place. I can promise you if i ever get my money back from these guys the next time theres any damage i will not report it and will just let the house colapse and move. No one should have to borrow money to pay a claim because they want to give you the run around on something that is time sensitive with these contractors. This has to be the worse finance EVER
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ID
#716231 Review #716231 is a subjective opinion of poster.
Location
Midland, Texas
Reason of review
Problems with payment

Interstate wire fraud?

One of the oldest scams is to cash your check on Monday and not credit to your account until Friday. Seems trivial, BUT if you consider they accrue interest on your money for 4 days times 12 months times 20 years it really adds up. Now multiply that by 10,000 customers [and I am being kind here] . Our mortgage was just acquired by greentree/ditech in may 2015. In 20 years I never called the mortgage company. Since May 2015 I have called 15-20 times. They paid my property taxes wrong twice. I sent them a check that got lost and finally got found in texas 30 days after I mailed it while at the same time sending me overdue notices. I'm military and have bought and sold 7 houses in 4 states and dealt with many mortgage companys....Not only are they incompetent I also think they are border-line illegal.
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ID
#715908 Review #715908 is a subjective opinion of poster.
Location
Odenton, Maryland
Product
Ditech Account
Reason of review
Problems with payment

Worse company in the business

This company and it,s sister company Greentree are the worst in the business. They ask for reams of paper work and then repeatedly asks for the same paper work over and over again. They say that you are approved but have one excuse after another not to close the loan. They say they need more paper work and in the mean time interest rates go up and so do closing costs. This company is unethical and dishonest. Never try to do business with them. There are many other companies that are better and I recommend using someone else actually anyone else.
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ID
#715528 Review #715528 is a subjective opinion of poster.
Location
Winter Haven, Florida
Service
Ditech Mortgage
Reason of review
Poor customer service

Interest rate too high

I an tired of paying all this interest on an mobile home which I have been living in for 17 years. This is not a brick home. It is well kept and the insurance payment are too high too. It should of came down. No fires in this area. The Insurance commissioner told me to inform them and I did. Still no response. This totally a rip off from Green Tree and now they have merged with ditech. I cannot afford to stay here at these rates and I feel I have paid this mobile home off. Eight percent on a mobile and Land was only 81,192.55 and I have paid about 130,000 on this place. I see why people walk away or try to sell their homes. It is not worth the headache any more.
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ID
#714812 Review #714812 is a subjective opinion of poster.
Location
Albany, Georgia
Service
Ditech Mortgage
Reason of review
Pricing issue

Horrible customer service

Recently I was sent a letter to do a refinance. So I called and was told it was going to be a simple 7-10 process that was in August of this past year I am still waiting for the closing. After told that the mortgage went to underwriting the lady who was handling kept emailing me for paperwork after sending them in I would call or email and would not get a response back. Just today I called her main line to find out that she has since left the company and that my information was never entered in the computer. this is an absolute horrible company with horrible customer service skills. If anyone out there is searching for a mortgage company PLEASE PLEASE PLEASE DO NOT GO WITH DITECH YOU WILL GET SCREWED FROM THE WORD GO. They do care for your business and they will not look for interest. Ladies and gentlemen I promise you that you will screwed in every possible way. AVOID THIS COMPANY
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ID
#711801 Review #711801 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Ditech Mortgage
Cons
  • Customer service
Reason of review
Bad quality
Preferred solution
Price reduction
Was advised by DiTech to mail in our $7000 check from our insurance company to have it endorsed and mailed back within 3-4 business days. I sent it to them overnight mail on September 8th and they received it on the 10th. I called to verify receipt and they didn't...
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2 comments
#1540211

Doing business with DiTech is a nightmare. Trying to get a check endorsement is one of the worse experiences in my life.

They give bad information and seem to work against their customers in the process. They said to fax information in and then their FAX machine was down for a week.

Email has gone four days with no response. Uploaded to their server, and now just told uploading to their server will take 24 to 48 hours.

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ID
#710574 Review #710574 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Horrible customer service
  • How they are handling my lost check
Reason of review
Poor customer service
Loss
$7663
Preferred solution
Deliver product or service ordered
My mortgage went from GMAC to Ocwen to Green Tree, to Ditech. I have always made bi-weekly payment and Ditech refused to allow these. Also I have not been able to set up auto pay, it say's my account is inelegibile. I have never heard that, I had my bank send bi-eekly...
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ID
#710044 Review #710044 is a subjective opinion of poster.
Location
Rio Rancho, New Mexico
Service
Ditech Mortgage
Cons
  • Them taking a payment then reversing and not telling me
Reason of review
Problems with payment
Loss
$1921
Preferred solution
Let the company propose a solution
I have been with this Walter Mo since 2009 and it has been real crazy. I lost my job and file for bankruptcy and then it got dismissed. So I got back on my feet and lost my job and had a baby. So I fell behind. So now I am trying to get a modification from the mo...
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ID
#708338 Review #708338 is a subjective opinion of poster.
Service
Ditech Mortgage
Reason of review
Poor customer service
Loss
$74000
Ditech will be sued soon for their deceptive practices in what they do with payments received. They DO NOT have biweekly payments to allow clients to reduce their total interest paid. They will tell you that you can save money by arranging with your back to send in...
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4 comments
#1460708

Hi,It looks like Ditech stopped offering their biweekly payment scam. I was also getting charged late fees during my biweekly payments. Has there been a class action suit?

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ID
#705882 Review #705882 is a subjective opinion of poster.
Location
Williamstown, New Jersey
Service
Ditech Mortgage
Reason of review
Not as described/ advertised

Ditech Mortgage Review

My mortgage just got moved to Ditech 2 months ago. I am refinancing my mortgage today.
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ID
#705079 Review #705079 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Ditech Mortgage

Great experience!

I recently had a great experience with Ditech. The process was fast, smooth and efficient. The loan officer and processor were both very friendly. Not to mention we also got a great interest rate with hardly any origination fees. On the day of closing Ditechs software vendor experienced a nationwide outage preventing documents from being sent electronically to our attorney. Ditech was so dedicated to us and our closing they figured out a way to print the documents at a local Ditech branch office and the branch manager actually drove them across town to our attorney. I am not sure another bank would have done the same. I would use them again and recommend them to a friend.
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ID
#634812 Review #634812 is a subjective opinion of poster.
Location
North Carolina, United States
Service
Ditech Loan
Reason of review
Good customer service

AWFUL CUSTOMER SERVICE!!

Contacted a highly referred mortgage loan specialist in Winter Haven Fl. After reviewing our credit we were told we were approved for up to $200,000 for a home loan and would be supplied with an approval letter for our real estate agent. We even went and looked at the home we were interested in....I had to call the mortgage specaillist and ask him when he was going to supply the letter of approval...I was then told my husband was 2 pts. shy of where he needed to be on his credit scale and that he could not give us a letter til he paid up 3 of his credit cards and then he could approve the letter upon another credit review showing they were paid...which he actually paid all 3 of them off the next day costing us approx. $1800 !!..After paying them off we never heard back from him (Jack summers) Winter Haven office...We have called and spoke to him a couple of times in which I was told he would rerun the credit and he would get back to us and did NOT!..and quite few times I have called and he texted me and said he was meetings, in which I assumed I would get a return call. I gave up on trying to contact him...it seemed pointless..I had to place calls to the real estate agent to get any response at all, in which he spoke with her but would not call us. This is completely a horrible way to be treated by a loan company, especially after spending almost $2000 to comply with their credit standards to get an official approval letter....not even a courtesy call at least letting us know they could or could not do anything for us. I would NOT ever refer them to anyone. Worst customer service I have ever dealt with!!! :(
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3 comments
#1096089

Be grateful that you did not get a final commitment from Ditech for your mortgage. Your troubles would be just beginning if you did get it.

Their escrow service is set up so that your account is always underfunded, which makes your escrow payments increase EVERY YEAR do to their mishandling of the escrow accounting.

Ditech purposely manages your escrow account to be in a deficit, which ends up costing you more and more each year as time goes on. If you look at the example escrow account they publish, the first year it ends in a deficit due to Ditech's incomplete escrow analysis.

It gets worse from one year to the next, because they never completely adjust the monthly escrow payments to compensate for any discrepancy. The only way out is to monitor your account on Ditech's website and make sure you send the extra for escrow only amounts when you know the actual bill is different from what is stated for your escrow payment. This will end the cycle of ever increasing deficiencies in your escrow.

Makes one wonder if this is this part of a plan to eventually make your mortgage unaffordable so you will default, or just plain incompetence in proper escrow accounting?

The only way one can beat Ditech's game by starting your own private escrow account so that you will be able to meet their demand for a balloon escrow payment to settle out the escrow year. Remember, all their statements bear the wording that they are a debt collector, and not a mortgage service provider.

#1096095
@Katherin

thankyou...and yes i am glad it didnt work out.

#1094476

I paid off my loan almost 3 months ago, still have no received my car title, does it really take 3 months in oregon for a car title?

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ID
#612555 Review #612555 is a subjective opinion of poster.
Location
Winter Haven, Florida
Service
Ditech Loan
Cons
  • Horrible customer service
Reason of review
Poor customer service
Unfortunately we made and confirmed an appointment with a local specialist and our client. We made schedule adjustments that also included our clients having to make arrangements. The day of appointment, no call, no show from Ditech. Thinking to myself something bad...
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ID
#540569 Review #540569 is a subjective opinion of poster.
Location
Surprise, Arizona
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Answered Ditech TV ad. Wanted consolidate our debt in a mortgage. Instead of our credit card debt in the mortgage, put it all on a Ditech MCcard. The interest rate started at 7.9%. After the first year it exploded to 35%. Add the recession and work cutback and we are...
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ID
#171369 Review #171369 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Service
Ditech Mortgage