Ditech
Reviews and Complaints
*** ya'll
One pissed off customer
That’s exactly what going on with me .. I’m in the last six months they can’t account for where my money’s gone they keep telling me $5000 in escrowing taxes and now I’m behind and they want me to make $6000 to get caught up on my mortgage payment.
They said I bounced checks and returned I ended up doing all of my records and I have checked production. I’ve also asked for my escrow analysis paper to mail to me several times over this last month, I’ve asked for 20 months payment history to be mailed to my house .Nothing !
So on a course of one month I have accumulated five hours of trying to get a hold of someone, trying to get my mortgage corrected, trying to get a call back, trying to get help, and their customer service is absolutely horrifying . At this point I’ve written my senator, I have no choice but to go see attorney because I don’t want to lose my home and that is what they are starting to threaten me with now
Bad experience with Ditech.
Biggest ripoff i have ever seen or dealt with
- Predatory practices throughout the company
- Predatory loan practices rude discourteous
Preferred solution: let me have 4 more months and pay off in May 2018 what they say i owe minus interest they have still been collecting , or call it quits and run with the extra money they made and send me my title to my home
Loan Modification Paperwork
I have been filling out loan modification paperwork for over three years since Ditech bought our loan from GT Servicing. We started with GT and then Ditech stated I would have to refile.
The first time I filled out the paperwork, my loan officer left the company and the new officer stated the paperwork was incorrect and I would have to fill it out again. I did. Then, it was stated to me that Ditech had an issue with the paperwork and I would have to again fill out the paperwork and resubmit, I did. Now, they have canceled my loan app because of one piece of paper they claim to have mailed to me, which I never received and if I want to refile, guess what!
I have to fill out all the paperwork again. The account manager I have made this all sound like my fault for not signing a piece of paper I never received.
I am trying to contact the loss mitigation department directly if I can get past the bulldogs. I am extremely disappointed because I have bent over backwards to make this work and they are making the errors my fault.
Preferred solution: Instead of forcing me to refile once again, let me sign the missing piece of paper and finish with this process.
Gorevlisure
Worst Company ever!!!
I have tried to deal with this company for years. They tell you one thing and then continue to take your money and cheat you every way they can and get away with it.
My payments have been screwed with, they take the extra I pay and put it toward interest and not the principle. At one point it wast straighten out then they proceeded to change it back. The insurance again is screwed with; when I tried to use it they changed it : therefore, our claim was not processed after they said it was.
What I really want is for someone to look into this company so people, like me, would not be taken advantage of. Is there someone we can contact they will do the right thing?
- Not responsible to customers
Preferred solution: Let the company propose a solution
Since i read bad reviews decided to put my car in reverse
Worst customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEscrow Refund Still Pending
- Rotton crooks
- Unethical lying gross stupidity
Preferred solution: Full refund
1098 from for 2017
Customer service is total caus
Every time you call to Dtech ,you talk with a differents persons, any of them no know exactly what is the situation, they jump me and jump me and finally somebody say I own them a different cuantitie of how much I am supouse to pay a month, this situation is every month,what's stress my lord,what is the problem please! Then they start to send letters with wrong information,this people make me sick, please Dtech assign me an agent who know what is doing, because every month they make me to pay over charges or lates fees are wrong, only because your agents are not familiar with the account mortgages, we need a custumer service office in Orlando Fl. To help better the people please.
Refinance
A refinance we should take one month it's going to take two and a half months. They are the most unmotivated staff I've ever seen in my life and they have two speeds slow and stop.
The customer has to motivate them to do their job which is ridiculous.
The only thing I can conclude is that they get no commission whatsoever and are just hourly employees who don't care. Do not waste your time dealing with this company because they suck.
Ditech committed fraud
I had my mortgage sold from bank of America to Green Tree and them took over by Ditech. I refinanced while with Green Tree.
A year after Ditech took over the mortgage they decided they did not want to honor the contract of my refinance. They increase my mortgage by 130.00 a month and blamed it on an escrow shortage of which there was none. I did my research and footwork. I asked for a detailed accounting for this supposed shortage including amounts and dates.
They did not supply the information. They just kept telling me to refer to my escrow analysis which did not explain anything. My house went into foreclosure, then sold. I tried getting help from many avenues including CFPB and IFPS., Michigan's attorney general and private attorneys.
The private attorneys said it would cost me more money to pay them to defend me so I might add well just pay Ditech what they want. No one would help. I was also told that I cannot change mortgage companies,even if they are ripping me off, unless I refinance with another company and pay more fees which I just paid when I refinanced with Green Tree. I don't need a refinance.
I did that and was at a 2% interest which is about the lowest rate you can get so why should I have to refinance and pay fees again because Ditech is crooked. I ended up paying thousands I didn't owe (over and above the loan amount) to their attorneys for attorney fees, late charges and other bogus fees just to reinstate the loan so that I didn't become homeless.
This just happened and I've yet to get the new paperwork in the mail. I want to sue Ditech and recoop the thousands I Iost but don't know where to turn
Worst ever!!
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They keep telling us the same thing about our escrow. We are on the phone with them now and not getting anywhere. We are considering an attorney as well.