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Awful company to work with*****NEVER USE THEM*******

First off.... I don't understand how they even have my loan since its and unsecured signature loan. They will continue to call over and over if your payment is 1 or 2 days late. Ive explained to them over and over, yes I understand I am a few days past we get paid bi-weekly and I pay via my bank since it's free and you charge for online payments. A representative even tried to threaten forclosure on our home, what a joke.
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ID
#807440 Review #807440 is a subjective opinion of poster.
Location
Lakeland, Florida
Service
Ditech Loan
Reason of review
Poor customer service
this company just flat out sucks.....they do not respond to emails, leave you on hold for hrs, you cant leave a message and they never call you back. stay away from this company if at all possible. I have NEVER dealt with a company this bad and they the government...
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ID
#805004 Review #805004 is a subjective opinion of poster.
Location
Hanover, Pennsylvania
Service
Ditech Mortgage
Reason of review
Poor customer service

Ditech Loan Review

I'm a realtor in Las Vegas. I have been trying to close a short sale with Ditech for almost a year. Their bank appraisal came back at $175,000. They want $192.500 to close this deal. Our offer is a loan. The property won't even appraise. They are ridiculous.
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ID
#803789 Review #803789 is a subjective opinion of poster.
Location
Paradise, Nevada
Service
Ditech Loan
Reason of review
Problems with payment
My mortgage has recently been bought by Ditech. I have a 15 year mortgage and have paid on it for a little over 13 years. I have NEVER been late on a payment. Recently I received my Escrow Analysis and showed me being about $2000.00 short. I have been calling Ditech...
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2 comments
#1148589

This company is the most unethical company... I swear it has bought me to my knees more than once...

Greentree/Ditech/Bank of America are one and the same too big to fail????Bull they have been making money with their false claims with us .... anyway they can get money unethically they will. I just paid off my mortgage and they now say on my credit report it was repo...I will be filing a lawsuit .... i can't even name all the misinformation that they have said about me ....

Oh by the way they are a 257 billion dollar company... ripping off the working class... call your state's attorney general, senators and state Representative if they don't help you then they are bought and paid for too... Please read the article from the new york attorney general Eric Schneiderman google it....

If we don't stand together we will fall apart email me if you want. clockwrk1@***.com God Bless and good luck... don't give in fight back ....

The pen is mightier then the sword... Please stand your ground!!!

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ID
#802079 Review #802079 is a subjective opinion of poster.
Location
Hampstead, North Carolina
Service
Ditech Mortgage
Reason of review
No Answers to questions

Inexplicably Inept

My mortgage loan, which has not ever been distressed, delinquent or subprime, was purchased by Ditech. My only notification of this change was when my bank informed me that my automatic payment to the previous mortgage holder was rejected. After multiple phone calls over a two week period, I was routed to Ditech and they were able to acknowledge that my loan was purchased by them. I explained that I was trying to pay my monthly mortgage payment and that I wanted to set up automatic payments through my bank. Simple right? Not so much. Their customer service department seems to be filled with incompetent people who are collection agents. Paying them and setting up recurring payments seemed to be the furthest thing from anyone's agenda. Everyone I spoke to was curt to the point of being rude and insistent that I was late with my payment. I finally had to contact the Walter Company who owns Ditech to get it sorted out. Through their intervention, I was able to have the late fees waived and pay my mortgage, albeit by check via the USPS. Ditech was never able to process on-line payments or set up a recurring payment plan or even set up electronic or paper billing. At the end of it all, it seems odd that a mortgage servicing company would be so distracted from their primary function.
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1 comment
#1120894

I had my bank paying GreenTree directly. After the merger, I have my bank (Chase) pay Ditect directly, so it can be done.

It is my bank sending the payment electronically. So it can be done if you ask the right person.

ID
#800849 Review #800849 is a subjective opinion of poster.
Location
Santa Monica, California
Service
Ditech Mortgage
Reason of review
Poor customer service
Rude customer service. Claims department seems to only know call back tomorrow. I have been waiting over a month for insurance claim check to be issued back to me or applied toy loan but keep getting the runaround supervisor says they're ...
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2 comments
#1146584

Your experience gives me anxiety about what to expect from them. Our home was destroyed in the October Flood.

We received our insurance check back in December but haven't sent it off to them yet because we just got the permits to rebuild.

I am dreading having to contact them for disbursements. We have over $50k worth of damage so paying for it out of pocket is out of the question.

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ID
#800261 Review #800261 is a subjective opinion of poster.
Location
Columbia, South Carolina
Service
Ditech Mortgage
Reason of review
Poor customer service

Incorrectly applied payments

Oh, if only I could have Citi again . . . I never had a problem with my payments to Citi. I paid online and every month include the next month's payment. They made it easy by giving you the option and no charge for paying online. Well, it was sold to Green Tree which is now Ditech. They charge extra to pay online; therefore, I mail my payments. I own 2 homes and each month I pay 2 mortgage payments on both. I clearly mark the checks - I write a separate check for each month specifying which month to apply towards. Their payment stub does not give you an option for pay an extra month; only extra towards interest or principal. I mark out those options and write over it. To no *** avail . . . I get a call every other month for a past due mortgage payment. Please let's sue these *** There is something definitely unethical if not down-right illegal going on. I am actually 4 month's prepaid and I received a past due notice today for both mortgages.
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1 comment
#1558201

I’m with you. I had citi green tree and now ditech. I’m sick of there crap

ID
#800259 Review #800259 is a subjective opinion of poster.
Location
Birmingham, Alabama
Service
Ditech Mortgage
Reason of review
Problems with payment
I had greentree who is now ditech, from what ive ,learned they are the same company, just changed names cause greentree is being sued. they are not applying my funds correctly and are holding 2 grand of my money in an unapplied funds account and then blasting me that I...
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ID
#800147 Review #800147 is a subjective opinion of poster.
Location
Ronkonkoma, New York
Service
Ditech Mortgage
Reason of review
Problems with payment

Ditech Mortgage Review

Ditech is the worst company ive ever dealt with. My loan specialist knows nothing about her job. Ive been through the trial period of my modification, and even though ive signed notorized papers to pay a certain amt each mo, they still want more $, and its different every mo. They dont even have record that i paid. The biggest mess. I cant even sleep at night.
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ID
#799750 Review #799750 is a subjective opinion of poster.
Location
Escalon, California
Service
Ditech Mortgage
Reason of review
Poor customer service

Ill MANNERED, PUSHIE,CUSTOMER SERVICES REPRESENTITIVES

wE STARTED WITH "GREENTREE" THEN THEY CHANGED THEIR NAME TO DITECT. THAT DID NOT CHANGE THE WAY THAT THERE CUSTOMER SERVICE DEPARTMENT TALKS TO THE CUSTOMER. TODAY FEB/26-2016 I RECEIVED A CALL FROM A MAN AT DITECT INSISTING THAT I GIVE HIM THE TRACKING NUMBER & ACCOUNT NUMBER FOR OUR BANK, DUE TO OUR PAYMENT FOR FEBUARY NOT GETTING INTO THEM ON TIME. I TOLLD HIM THAT THE PAYMENT WOULD BE IN FEBUARY 29TH, HE ARGURED WITH ME I HOLLERED AT HIM AND THEN CALLED THE BANK AND COMPLAINED TO A MANAGER. I REALLY WANTED THE CEO. WE ARE ACTIVELY LOOKING TO REFINANCE WITH ANOTHER BANK. I DO NOT WANT ANYTHING MORE TO DO WITH THIS OUTFIT!
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ID
#798523 Review #798523 is a subjective opinion of poster.
Location
Pueblo, Colorado
Service
Ditech Mortgage
Cons
  • Pushie coustomer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Other Product Review

Worst customer service ever. They did not close on time and did not do are paper work correctly.
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ID
#798363 Review #798363 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Reason of review
Poor customer service

Ditech is HORRIBLE

No one should be surprised Ditech has horrible customer service...they are a Walter Company. When Jim Walter's Homes went bust and filed bankruptcy and sold off all their model homes and no longer constructed homes under Jim Walters they reorganized under other names. Some of us with homes mortgages got lucky and our loans were sold to GreenTree. The few years I was with GreenTree I was overwhelmed by their great customer service. When I received a letter stating DiTech would be taking over my mortgage and it is a Walter's company my heart sank! The Walter's company is probably the most poorly managed company on earth. And, indeed their customer service and bookkeeping is pathetic. If you have any other options for financing take it, even if it means a higher interest rate! What is most unfortunate about dealing with this company is that nothing ever changes.It is clearly evident they could care less about customer service or their reputation.
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ID
#792146 Review #792146 is a subjective opinion of poster.
Service
Ditech Mortgage
Reason of review
Poor customer service
No one should be surprised Ditech has horrible customer service... they are a Walter Company. When Jim Walter's Homes went bust and filed bankruptcy and sold off all their model homes and no longer constructed homes under Jim Walters they reorganized under other...
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1 comment
#1314062

This is the worst company to try to work with. I have never made any complaints, but this company is ridiculous and no one is helpful at all.

ID
#785573 Review #785573 is a subjective opinion of poster.
Location
Texas, United States
Service
Ditech Mortgage
Reason of review
Poor customer service
I used to have my mortgages with GM Financial. I now have 2 mortgages with Ditech. I make my payments toward the middle of the month. They charge a western union speed pay fee to make the payment online. If it's past the 16th they charge a late fee as well. Late...
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1 comment
#1438496

Try making your payment by the first of each month, saves money and it isn't rocket science.

ID
#785547 Review #785547 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Service
Ditech Mortgage
Reason of review
Problems with payment

Ditech Mortgage Review

Awful...just raised my payment by 150.00 juat changing escrow numbers. Citimortgage sold my loan to them, now how to get rid of them
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ID
#783155 Review #783155 is a subjective opinion of poster.
Location
Houston, Texas
Service
Ditech Mortgage
Reason of review
Pricing issue