Anonymous

The worst group of educated idiots.

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My father passed so my mom was left to pay the mortgage. Both his an her name was on the paperwork. Diatec refused to talk to her. Sued a dead man. And still expects her to make a payment even though she doesn’t exist to them. That a bunch of crap
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Loss:
$7000
Reason of review:
Poor customer service

Preferred solution: Get good help, jas is of no help

Anonymous
map-marker Tempe, Arizona

CUSTOMER SERVICE

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Does not exist. No one is there or they are brain dead as all you will get is STUPID BOILER PLATE sent from a server that says "do not reply to this email". Rating has ONE to FIVE STARS. This page needs a ZERO rating.
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Phyllis E Fuf

Unhappy Widow in North Carolina

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My husband and I bought a triple-wide modular home in 1999,we have since had 3 different mortgage companys, Green Tree,Green Point, and Ditech. Up until now we have never had any complaints, recently the hurricane damaged my home in 2018, I filed a claim with the insurance company that is included in with the mortgage company of Ditech which is Assurance Insurance, I received a claims check which I was to sign and return to Ditech for their signature.

I never received my check and was told, your behind on your payments, we wont forward your claims check until payments are made, this has been going on for one year and now another hurricane has come and gone and my home is being destroyed because no money from my insurance company is coming in to do repairs, what am I to do PLEASE HELP!!!! Signed Phyllis Calbreath

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Cons:
  • Poor service
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

Same thing happened to my dad! He lost everything.

His land and all because of this very thing. He literally became homeless, overnight, because of a natural disaster and DITECH! Ditech sold his mortgage to a new company , while my dad was in active bankruptcy, and now this new company is selling his property and mobile home (that he was told was condemned and ditech kept the check for) and advertises that "Its the perfect for a diy'er and " it won't take many renovations" " ready for personal touches"....

My dad has paid these people a total of 235K for a 33K mobile home. I WILL NOT STOP UNTIL THESE PEOPLE PAY or burn in *** whichever comes first

LAUREN B Cil
map-marker Pennsauken Township, New Jersey

WORST CUSTOMER SERVICE

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DITECH MORTGAGE CUSTOMER SERVICE MANAGER ANGELICA IS THE WORST AT HELPING THE CONSUMER. CALLED YESTERDAY AND WAS PROMISED THAT MY ISSUE WOULD BE ESCALATED....TODAY NOT SO MUCH. THEY LIE TO GET YOU OFF THE PHONE. THIS IS THE WORST WORST WORST. MORTGAGE COMPANY. DO NOT DO A MORTGAGE WITH THEM. YOU WILL REGRET IT.
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Reason of review:
Poor customer service
Anonymous
map-marker Hobart, Oklahoma

Ditech - Mortgage Review from Hobart, Oklahoma

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When Ditech bought my mortgage from GreenTree, trouble started. Many calls and lots of frustration about incorrectly posted payments, escrow record problems and etc. Customer reps seem indifferent and don't resolve the problem. I would refinance but my house is paid for in a couple of years. Possibly the worst company I have dealt with in my life.
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Reason of review:
Problems with payment
2 comments
Guest

I would urge everyone to contact the Consumer Financial Protection Bureau and file a complaint against Ditech. This company and the Federal Trade Commission were able to levy a fine on Green Tree for 48 Million dollars for mortgage failure.

Ditech is just a reorganization of that old company. I have already filed several complaints against them. I was up to date with my mortgage until I paid early, now I am behind and facing forclosure. They have not applied all funds to my account, and they have not credited my account for the actual amount that I paid.

I suspect that they have altered my billing history, but I have no way to prove this. If everyone holds this company accountable, we can get our money back and our mortgage back on track. Go to this website http://www.consumerfinance.gov/ and file a complaint today. I am going to sue Ditech if they don't correct their accounting errors.

There are also several class actions out there, one for forclosure after paying early and one for Ditech giving insurance companies kickbacks. Good luck everyone.

Guest
reply icon Replying to comment of Guest-1072028

Please contact me class actions do not help nor do they stop foreclosures.

I too stopped my home from foreclosure I will get you in contact with who I have, I am going into litigation soon so will not put who is representing me online.

Lets get you out of foreclosure then work on getting accounting fixed. After that we can discuss suing

360-801-****

View more comments (1)
Rebecca Uhd

My home owners insurance

my ins company sent my claim check straight to ditech. ditech sent it to us to endorse. ditech would not endorse before we did. then the stupid nonsense began. our lose was 6.9.2019. we have not recieved our money yet. i live with a gaping hole in my ceiling. where are my rights? i guess the cockroaches coming in through the hole into my home have more rights than me.
View full review
Loss:
$6957
Pros:
  • Rotton crooks
Cons:
  • Oh boy
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Dupont, Washington

Unbelievable - Told me ZERO FEE Loan

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Ended up being a total cost of $8978... WHAT>.. how is this free??
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Reason of review:
Poor customer service
Felicia D Hyg

This is one shady Company

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I am in the same situation as these other consumers, still paying on a loan and contract was up in June of this year. stealing my money going towards an Escrow account. I pay my own taxes on my mobile home and my insurance is in with the payment and it looks like all they do is get away with ripping people off. I am pissed!!! They need to shut them down.
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Reason of review:
My contract is done and I want my title to my home.

Preferred solution: Let the company propose a solution

steven s Qmi

Inefficient

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at one point they had our primary and secondary mortgage, they sold our primary mortgage which hazard insurance is paid out from, now they want to charge me $2500.00 per year for insurance I already have, because they apparently can't contact the loan company they sold the primary loan to to get updated information, I consider this a form of insurance fraud,
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Reason of review:
Poor customer service

Preferred solution: resolve issue

Anonymous

Poor customer service

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Di tech sent me a letter telling me who my "assigned account representative was effective 7/04/2017 including an extension to call. When you call the number they give out there is no way to put in the extension. You have to listen to three minutes of computer garbage before you can request a representative. When I finally got through to a human she said her name so quickly I could not understand it, so I asked her to repeat it. She hung up on me. Their website does not work it will not let me upload the documents I need to send them. They are working hard to supplant Bank of America has the worst company in America.
View full review
Loss:
$500
Cons:
  • Staff or structure
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Maxine F Dlk
map-marker Inman, South Carolina

DISAPPOINTED WITH DITECH

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MY LOAN WAS TURNED OVER TO DITECH IN FEBRUARY, 2017 FROM OCWEN. I HAD BEEN THROUGH BANKRUPTCY AND IT WAS SATISFIED IN 2017. EVER SINCE DITECH HAS SERVICED MY LOAN; I HAVE NEVER SATISFIED THEIR MONETRY NEEDS. UP FRONT I WAS TOLD THAT I OWED SEVERAL THOUSAND DOLLARS. MY BANKRUPTCY LAWYER CONTACTED THEM AND I WAS TOLD HE C ontACTED THEM AND ALL WAS CLEARED UP....A MISTAKE! AFTER I STARTED MAKING PAYMENTS(WHICH WERE SENT TO VARIOUS ADDRESSES...WE HAD TO BEG FOR CORRECT ADDRESS...) THEY SENT STATEMENTS EVERY MONTH STATING NO PAYMENTS WERE RECEIVED. WE WERE DUMBFOUNDED! I CONSTANTLY CALLED, SENT BANK STATEMENTS, WROTE..WITH NO AVAIL. I WAS TOLD TO EITHER MAKE MY PAYMENTS OR I WOULD LOSE MY HOUSE. I EVEN RELUCTANTLY SIGNED A LOSS MITIGATION FORM . THIS WAS NOT HONORED BY THEM. THERE WAS AN INCREASE OF ALMOST $200.00 IN ESCROW. THEY HAVE TRIED TO CONFUSE ME, LEFT ME IN TEARS, CHARGED EXPENSIVE LATE CHARGES. THIS SEEMS ILLEGAL ALMOST TO AN EXTORTION DEGREE, I AM RETIRED,WENT THROUGH BANKRUPTCY BECAUSE I LOST MY ONLY CHILD,28, THEN LOST MY HUSBAND 3 YEARS LATER. THE ONLY INCOME WAS MINE AND THANK GOODNESS I SAW A WAY OF SAVING MY HOUSE. I HAVE RECEIVED MAIL FROM DITECH STATING I NEED TO SELL MY HOUSE..GET COUNSELING. IT IS DITECH WHO NEEDS COUNSELING. THEY PUT MY PAYMENTS IN ANOTHER ACCOUNT.I TOLD THEM TO RELEASE THESE AND GIVE ME CREDIT.MY PAYMENT AMOUNTS HAVE CHANGED SO MUCH(THEY SAY BECAUSE OF ESCROW...WONT LET ME PAY MY OWN). ITS NOT ENOUGH TO LOSE MY LOVED ONES...BUT THIS IS STRESS THAT CAN BE PREVENTED. THIS IS A CONSTANT THORN IN MY SIDE...THERE ARE NO LOCAL DITECHS..THEREFORE, I CANNOT SIT DOWN AND TALK TO THEM. WE SEND PAYMENTS , THEY ARE CASHED ON OUR ACCOUNT, BUT DITECH KNOWS NOTHING ABOUT THEM! WELL,PLEASE EXPLAIN TO ME HOW OUR CHECK HAS BEEN CLEARED BUT YOU HAVE O RECORD. WHO CASHED IT????WHERE DID THAT MONEY GO???I AM RETIRED AND TRY VERY HARD. AT THIS RATE I WILL NEVER GET MY HOUSE PAID OFF. I SUPPOSE DITECH IS WAITING FOR ME TO DIE.PLEASE CLAIRIFY. IS THAT WHAT YOU WANT? I GUESS IM OLD-FASHIONED AND BELIEVE TO DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU. ARE WE SO OUT-DATED AND ADVANCED THAT PEOPLE VS. MONEY AND THE ALMIGHTY DOLLAR IS ALL THAT COUNTS$$$ BUT, IN THIS SITUATION, THE ALMIGHTY DOLLAR ISN'T MUCH HELP. I REALLY AM NOT ASKING TOO MUCH..JUST A SIMPLE EXPLANATION TO :WHAT IS GOING ON WITH DITECH?? MAYBE I CAN UNDERSTAND IF I COULD GET A STRAIGHT, HONEST ANSWER. I WILL BE THE FIRST TO ADMIT THAT I'M ONLY HUMAN. YOUR HELP FOR A BETTER UNDERSTANDING IS SINCERELY APPRECIATED. BLESS YOU, MAXINE
View full review
Loss:
$8
Cons:
  • Are scammers who prey on the elderly
  • Could not provide solution to my minor issue
  • Worst customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Rebecca Uhd
map-marker Walker, Louisiana

My home owners insurance and for some strange reason I have 2 accounts with ditech. one with a zero balance the other with a balance. why?

how can i have 2 accounts with ditech when I've only ever had one. the one i was not aware of has a zero balance. what the *** is going on? i wouldnt be surprised if the zero balance is correct.
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1 comment
Guest

Because you might refinanced before and they closed your old account number and gave you a new one. All loans even if were clsoed or transferred over remains in the system.

Anonymous
map-marker Murrysville, Pennsylvania

Poor customer service

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Each represenative gives you different answers, the company does not follow up with the customer. They give no detail to fees they added to my account. I recently filed a complaint with the BBB. Would NEVER recommend this company EVER.
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Tony V Xca
map-marker San Jose, California

Scam mortgage

Ditech refused to talk to us when they changed over to new mortgage company. The new co. says we owe thousands of dollars more. we were not able to speak to any one because the mortgage is in deceased name Now it's being illegally forclosed on we were payed up but shellpoint said we owed five thousand going in Ditech sold our mortgage to shellpoint. Ditech did not record payments, put insurance on, and said they were paying taxes we pay our taxes at the courthouse.
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Loss:
$149000
Cons:
  • Unethical
  • Dishonesty and incompetence
  • Horrible customer service
Reason of review:
Poor customer service
Anonymous
map-marker Baltimore, Maryland

Horrible company claiming bankruptcy but still going after people

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They bought my 2nd mortgage from HSBC after we lost our house to foreclosure. Now after 5 years and 364 days they are trying to collect. They are horrible.
View full review
Loss:
$15000
Reason of review:
Pricing issue
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