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1.3 Based on 78 reviews
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  • Customers like
    • Not one little thing 8
    • Bad 4
    • Website was easy 1
  • Customers don't like
    • No accountablity 10
    • Horrible customer service 9
    • Worst customer service 6

I was in the in south La. I was blessed and did not lose anything, but my payroll company was down for a month and I did not work due to my area and my family. I called and emailed numerous times they said they will be in touch. I did this daily for over 3 weeks until my payment was due the next week. I finally reached someone by the phone and was told no help like the others they did not care there was a flood. My jaw dropped to the floor as... Read more

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I cant get anyone on the phone! Read more

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Greentree "sold" my mortgage to DiTech. I have never missed one payment and have proof that I paid each payment on time. However, I kept getting "late payment" letters and the accompanying fees. When I called, they said I missed a payment in the transition but there was no transition according to the representative, just a name change. So now they said I have to fax proof of payment to stop the fees. In addition, I got a notice of... Read more

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Ditech sent me an e-mail with their fax number being 866-870-9199. They know this number is just an advertisement for another company. You cannot call them to report the number unless you have at least 2 hours to hold on the phone. They even keep you on hold when the company is obviously closed. I tried contacting The Attorney General and Ditech responded by avoiding the issue completely. Instead they sent numerous pages showing how my... Read more

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My account was sold from RCS to Ditech. I have sent them over every document needed for 4 months. I contacted the 1st person and was told its under review. A few days later I was told I was denied. The next day someone named Derrick called and said I was still missing papers. Everyone is lying. I have contacted the attorney generals office and filed a complaint against them. Today I got a letter from someone there with is extension. He barely... Read more

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Horrible to do business with. Would not recommend this mortgage company to anyone. They do not respond to requests, too much red-tape, terrible customer service and cannot speak to anyone that has their facts straight.

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I have been trying to get my payment and insurance escrow corrected since May 2016, (5 months long). My insurance renews April 2 of each year. I have called numerous times each month trying to get them to do a correct escrow analysis and each time their analyses are incorrect. After 3 months I was told I had cancelled my homeowners insurance. Which I had NOT and Ditech had actually paid it in full in March of 2016. Then they turn around and... Read more

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Ditech repeatedly charges customers for services not actually used. Check your statements carefully. I sent a formal complaint letter to them and received a letter in return that included false information and none of the supporting documents their letter referred to and said were enclosed. They should be shut down. They spit paperwork out at an alarming rate and I can only surmise they charge for every document they send out on behalf of the... Read more

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afiter fighting with ditech for 5 months finally got a refund. Then got a escrow mortgage statement they have now stolen taxes out of my account. They took out taxes from my escrow account in June for what reason I have no idea. My taxes are paid at the end of the year. I have receipts from every year that I have paid. And if my taxes had not been paid then they would not have sent me a refund. I have written to ditech for a full QWR { quality... Read more

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We paid our MTGE in full with Ditech on December 30, 2015. We called them to stop the automatic payment before we closed on the property on December 30, 2015. They told us it was too late to stop it, but it would be refunded 30 days after it was paid in full. It is now 9/09/2016 and we are still waiting to be refunded our 2500.00 mortgage payment. They have done everything they can to NOT pay back our money. If the situation was reversed and we... Read more

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